Refund and Returns Policy

We aim to provide a return experience that is clear, fair, and reliable so customers can shop with confidence. Purchasing products online does not allow for hands-on evaluation prior to delivery, and we understand that customers may need time to decide whether an item meets their expectations. To support this, we offer a thirty-day return window beginning on the date the order is confirmed as delivered. This period is designed to give sufficient time for review without unnecessary pressure. To qualify for a return, items must remain in their original condition and must not show signs of use, wear, alteration, or damage that would affect quality or resale value.

Products being returned should be in the same condition in which they were received. Merchandise must be unused, clean, and free from stains, odors, scratches, or other indications of handling beyond reasonable inspection. All original elements must be included, such as tags, labels, accessories, inserts, manuals, and protective materials. Whenever possible, customers should reuse the original packaging to protect the product during shipping. This includes exterior boxes, inner supports, sleeves, and cushioning materials that were provided at delivery. Returning items in complete and well-protected condition helps facilitate a smoother inspection process. A valid proof of purchase, such as a receipt or order confirmation, is required in order to initiate a return.

Before sending any item back, customers must contact our support team at OutletCelsius@outlook.com to request return authorization. Each request is reviewed to confirm that it meets the established guidelines. Once approved, detailed return instructions and a prepaid shipping label will be provided. Following these instructions carefully is essential to avoid delays or processing issues. Returns sent without prior approval or through unauthorized shipping methods may be subject to delays or rejection.

We recommend that customers inspect their orders promptly upon arrival. If an item is damaged, defective, or incorrect, notifying our support team as soon as possible allows us to evaluate the situation efficiently. Prompt communication helps verify order details and determine the most appropriate resolution, which may include a replacement, return authorization, or refund. Reporting concerns without delay supports a more efficient review process and helps prevent complications.

Although most products are eligible for return, certain items may be excluded due to hygiene, safety, or product-specific considerations. If there is any uncertainty regarding eligibility, customers should contact our support team before shipping the product. We do not process direct exchanges. Customers who would like a different size, variation, or product are asked to return the original item according to this policy and place a new order separately. This approach helps ensure accurate inventory tracking and proper handling of refunds and subsequent purchases.

Customers located within the European Union may have additional consumer rights under applicable regulations. In accordance with these protections, eligible EU customers may cancel or return qualifying purchases within fourteen days of delivery without providing a reason. Items returned under this provision must remain unused, undamaged, and complete with all original components and documentation.

After a returned package is received, our team conducts an inspection to verify compliance with the return requirements. Customers are informed once the review has been completed. If the return is approved, refunds are issued to the original method of payment, generally within ten business days, though processing times may vary depending on the financial institution involved. If a refund has not appeared within fifteen business days, customers are encouraged to contact support for further assistance. We are committed to handling every return with transparency, consistency, and attention to detail so customers feel informed and supported throughout the entire process.